Security FAQ

Will I be required to change my password?

No, you are not required to change your password. However, it is recommended that you change it periodically.

What are my responsibilities regarding security?

You play a vital role in securing your my ehealth user ID and password. Your user ID and password is the unique way for us to know that it is you accessing your online account.

Always create a complex password that is meaningful to you and not known or easily guessed by others. Your password must be at least 8 characters long, contain a mix of upper (capital) and lower case characters, and contain at least one number or one special character. Never share your password, write it down, or allow anyone to observe you enter your password.

Once your lab information reaches your computer it is your responsibility to protect it. Here are a few steps we recommend:

• Never leave your computer unattended while you are logged onto my ehealth
• Ensure your computer is password protected
• When you are finished using my ehealth, always log out using the log out button
• Have up-to-date anti-virus protection installed on your computer at all times
• If you print any reports from my ehealth, keep them in a secure and confidential location

What if I forget my password?

You can reset your password at https://secure.myehealth.ca by clicking on the 'Forgot your password?' link.

You will then be prompted for your email/login ID and your PHN (BC CareCard Number).

Once you enter your information, an email will be sent immediately to your registered email address.

Open the Password Reset email, click on the LINK or copy the LINK into your browser within 24 hours to complete your password reset request.

You will be prompted to enter the answer to one of your security questions, and then you can change your password.

How do I know that my ehealth is secure?

Our goal is to provide you with the best security currently available. Excelleris uses industry standard security practices to protect your personal information from unauthorized access, use or disclosure.
For example, your personal information is protected while it is in transit between your computer and our server using security techniques such as encryption, which ensures that your personal information cannot be read or modified while it is being transferred.

How do I know that my personal information in my ehealth is safe and secure?

Our security practices are designed to protect your personal information and prevent unauthorized access. Only authorized employees are permitted to access personal information and only when the access is necessary. Our Information Technology department follows strict procedures and protocols to safeguard your personal information; including internal firewalls, virus monitoring, encryption, and secure connectivity between your web browser and my ehealth.

Who do I contact about the security of my personal information if I still have questions or concerns?

Our Privacy Officer, who can be reached at privacyofficer@excelleris.com, will be pleased to answer any questions you may have.