Last Updated: February, 2011
Excelleris recognizes and respects your privacy when you use our my
ehealth service to securely access your laboratory test results on-line through the
my ehealth website.
We will use your personal information only for the purposes for which it
is collected. By providing your personal information to us, you agree that
we may use it for these purposes only. You may withdraw your consent to these
uses, but if you do, we will not be able to continue providing the services.
We only collect and use your personal information (e.g. name, date of birth,
Personal Health Number, email address, etc.) for the following purposes:
Your e-mail address will only be used to send important service messages; such as changes to your laboratory test results since you last viewed them and information about new services or changes to the services.
We do not disclose your personal information to anyone; except if in accordance with a legal obligation under a warrant, court order or subpoena.
Excelleris reserves the right to disclose
personal information when reasonably necessary to protect our company, users
and employees and to enforce our policies and terms and conditions for use.
Your my ehealth personal information is not stored or sent outside Canada.
You are responsible for protecting your User ID and password and any actions taken with them. Do not share your User ID and password with anyone. For your protection, my ehealth may require a change of your password periodically. If you suspect that your password has been compromised, for any reason, you should change it immediately.
Select a password that is meaningful to you but not obvious or easy to guess; such as your birth date, phone number, social insurance number or similar information about your family. Do not write down your User ID and password, store it in a file on your computer or permit anyone to observe you entering your User ID and password.
You can change your User ID/email address and/or your password at any time.
Excelleris uses safeguards to protect your personal information against loss or theft and unauthorized access; including when transferred between your computer and our server. Your access to the myehealth website is a secure connection. For additional protection, after 3 unsuccessful login attempts a user will be locked out and the website will automatically log out after 15 minutes of inactivity.
Only authorized employees, who are bound by a confidentiality agreement, can access your personal information and only when required to perform their duties.
Cookies, small files placed on your hard drive, are used by my ehealth but do not contain any personal information and we remove them when you end your session on the my ehealth website.
You may also forward your privacy concerns
directly to the Office of the Information and Privacy Commissioner for BC