The registration process explained.

Registration is a one-time process designed in two steps to protect the security of your data. The first step involves providing your personal information (name, date of birth and CareCard number) an email address, and creating your personal security questions/answers.

If the lab has provided you with an lab visit number, then enter that number, and you will be sent a registration email. Simply follow the link in the registration email, and you will have access to your laboratory information.

If you do not have a lab visit number, then enter your mailing address. You will be sent a registration email and also mailed a secure PIN via Canada Post to the address that you provided to the laboratory during your visit.

Please note that you have 15 days to complete the registration process from the date that you registered. After 15 days, contact support@myehealth.ca to extend your registration date.

When I try to register, the information that I have provided cannot be validated.

Please ensure that you enter your name, CareCard number and date of birth as provided to the laboratory that you visited, as well as your lab visit number or address. This information must match the information you have on file with the laboratory.

When I try to register, I receive a message that the email address I have provided is already in use.

The email address that you provide is also your Login ID. You can have multiple accounts with the same email address, by using the Manage Accounts option. Please contact support@myehealth.ca if you require assistance.

I have completed the registration process, received my confirmation
email, but I am unable to log in.

After you complete the registration process, you will need to wait for both the confirmation email, which you should receive within minutes (please check your spam/junk folder if the confirmation email does not arrive in your inbox). If the laboratory did not provide you with a lab visit number for registration, then you will require a PIN which is sent to you via Canada Post. You should receive your PIN within 2-3 business days after registration. Once you have your PIN, click on the LINK in the registration confirmation email, login, and enter the PIN when prompted. Please contact support@myehealth.ca if you require assistance.

I have received my PIN in the mail. When I try to complete the registration,
I receive an error message after I log in.

In order to enter your PIN, you need to click on the link in your registration confirmation email. Please note that the link may not fit on a single line, and some email programs will not recognize that the URL continues on the second line. In this case it is important that you copy and paste the complete link into the browser.

Please note that you have 15 days to complete your registration by entering your PIN, so please ensure that you promptly enter your PIN when you receive it. If you are unable to complete your registration within 15 days, please contact support@myehealth.ca.

Please also note that you will need to use one of the supported browsers to access my ehealth.

I have successfully accessed my laboratory report the first time, but now
I am getting an error message.

Once you have successfully completed your registration, subsequent visits to my ehealth must be made to https://secure.myehealth.ca. Do not use the LINK in the registration email, as it can only used to complete your registration.

I can not remember the answer for the security question that is prompted.

The security questions are prompted in random order. If you know the answer to another question then when you successfully log in again later, you can update your security questions/answers.

If you can not remember any of the answers you provided, then please contact support@myehealth.ca.

What browsers are supported?

my ehealth is currently supported on the following browsers:
• Internet Explorer 7
• Internet Explorer 8
• Google Chrome 4
• Firefox 3.5, or newer
• Safari 4

What operating systems and devices are supported?

You can use my ehealth on any operating system as long as one of the above browsers is available.

The problem I encountered is not listed here…

Please email support@myehealth.ca or leave feedback on our website. We appreciate you letting us know of any issue you may encounter, so we can continue to improve our service.

We thank you for your interest in my ehealth.